A. Different manufactures have differing versions of set up options and methods.
For a Panasonic Phone System the date and time changes are
From the operator phone - Dial **enter your password, dial 000, press the next key, enter your date, time and press auto dial/store. Lift the handset and hang up to clear the program mode.

A. VoIP is an acronym for Voice over Internet Protocol. It is a system that allows you to make telephone calls over the internet. The advantage is that it saves considerable expense particularly for international calls as the only cost is the internet connection. Depending on the set up and connection it can have pauses as information is passed through or at worst drop outs. Well set up though it can be virtually seamless. This can be recommended as an option if you particularly make a lot of national calls.

A. Certainly. We make sure that the systems we install are adaptable, flexible and upgradeable. Even if it is a system we didn’t install we can make a free visit to your site and evaluate your needs and existing equipment and help you choose the most suitable and cost effective upgrade.

A. Structured cabling design and installation is governed by a set of standards that define how to run the cabling such that all the outlets terminate at a central panel. From there each outlet can be “patched” into a data network switch or into a “telecoms patch panel” which forms a bridge into a private branch exchange (PBX) telephone system, thus making the connection a voice port.

In other words the cabling through your business is not just thrown anywhere but structured to a set of standards that our accredited technicians have many years experience working with.

A. Short for Uninterrupted Power Supply, it is a system that ensures the power to your system is always on even when the supply to your business is not. This helps retain data at times of power failure. Call us to find out more information on how it can protect our system.

A. In most cases yes. It is best to make sure there you have a back up system in place so that your valuable information is periodically backed up on other sources. It’s peace of mind knowing that whatever happens your information is safe.

A. Decisions are based on business parameters such as company size, activity rate, company needs, future needs, staffing levels, mobility, areas to save on cost. Also we share the information so we empower you to be part of the deciding process.

A. The Australian government has introduced a short term tax incentive that is on top of existing capital allowance deductions. If you buy before 30 June 09 there is an extra 30% you can claim on your tax return. This deduction applies to tangible assets such as business phone systems.

Conditions

Small business with an annual turnover of $2 million or less will be able to claim the additional deduction on assets that cost at least $1000.

Large business will be able to claim the extra deduction for assets costing $10,000 or more.

There are many options for tax breaks and cost saving offers from major brands, call us and we can discuss your needs and outline the areas where you can save money.

A. The AFP and the Institute of Criminology have identified Telephony Security as a serious concern in Australia. World wide it is estimated Toll Fraud is a US $55 billion problem.

It is advised that Voice and Data Security Managers should be aware of the threat in order to protect against hacker attacks.

Basically all companies using Telephony are at risk, why? Because it’s a Telephone System!

The threat is not just from ‘Hackers’ and ‘Phreakers’ but professional gangs, telephony resellers offering calling cards and cheap airtime, competitors, media, disgruntled employees, parasitic service providers looking for a host, terrorists and organised crime.

The main reasons for this activity is financial reward through stealing carriage (STD, International & Mobile), stealing technology (hosting, features), espionage, stealing trade secrets and service disruption causing victims to lose business or consider upgrading their phone systems

The main methods of attack are:

• Dial Through, which is the most common and is where the system is used as a Transit Switch


• Denial of Service – easier to detect as it blocks up voice mail and trunks etc but is very hard to stop


• Intellectual Property Theft – difficult to detect: theft of directories, theft of voice mail